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Expanding a business into multiple locations requires more than just the logistics of renting a space and hiring new staff. Successful scaling means building a new level of efficiency and developing clear company practices, all while creating a consistent customer experience. At the same time, it can also require a balancing act between empowering the on-site management while building up centralized processes.

In this episode, host and business coach Tom Ryan explores the fundamentals of process, the second “P” in his Four P’s of Scaling series. As always, Tom is joined by producer and co-host Jason Pyles.

• Show opening

• Post-holiday shopping wrap-up, the importance of being handy, and the nuances of “almost”

• Recap of the Four P’s of Scaling thus far

• 2. Process: Developing consistent growth and practices across multiple locations

• The value of centralized operations in scaling

• Corporate versus store functions

• Back office versus front office

• Scaling means mapping out your processes for efficiency

• Nailing down the customer experience

• The problem with inconsistent customer experiences

• To be continued …

• Sign off, and ways to contact the show

Tweet Tom at: @TomRyanAVL

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Leave a voicemail: (801) 228-0663

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